Other moves are INTRA-STATE, or within Arizona. Those moves are not subject to federal regulation. No matter what type of move you’re making, failing to do your homework can be costly. You may find that a rogue moving company is refusing to deliver your household goods until you pay them thousands of dollars in additional charges that you may not really owe.
Most movers are reliable, especially companies that are members of the American Moving and Storage Association, But moving can be expensive, so many people search the Internet or local newspapers in an effort to save money, and may fall prey to unscrupulous moving companies.
Scam artists typically give an unrealistically low estimate to reel in bargain hunters. Their estimate is often based on an internet questionnaire instead of an on-site inspection. Many are brokers who pass on the moving job, and may not be licensed movers.
An unwary consumer makes a down payment on this unrealistic estimate. A crew shows up with a van and picks up the items to be moved. Then the moving company calls and says the actual weight or volume was higher than estimated. Unless the consumer agrees to pay several thousand dollars more, they will not deliver the furniture. The driver demands payment in cash or with a money order. No checks or credit cards. They may also try to add on additional fees.
These are examples of the tactics used by “rogue movers” who may be violating the law. The FMCSA receives more than 4,000 complaints from moving scams each year. New federal rules require all estimates to be based on a visual inspection, but it includes exceptions. Do not accept an estimate that is not based on an on-site inspection.
Remember: It’s not just your sofa and a few boxes of items. You are transporting family heirlooms, important mementos, and a big part of your entire life.
